Return or Exchange facility is only available in case of Wrong or Damaged Product delivered. Tandrafashion.com offers a 7-day return policy to our customers. Please go through the pointers mentioned below:
• You need to mail us at tandrafashion@gmail.com to put a return/exchange request for any item within 3 days from the date of delivery-
o mentioning your order number;
o attaching the box opening video;
o attaching clear image/s of the item/s
o attaching clear image/s of the shipping label (affixed on top of the parcel).
• Your claim will be approved only after proper verification of your details by our support team.
• We will arrange pick up within 24 hours of your claim acceptance. Please keep the parcel ready in its original packaging. The shipping label should be intact.
• In case we can repair or exchange the item – we will ship it again to you and bear all the forward shipping charges.
• In case we cannot repair or exchange, we will issue refund.
• All return refunds will be initiated only in the form of either Coupons or Monetary Refund, which will be sent out to you via email within 48 hours of us receiving the returned product.
• All return Coupon/Exchange/ Monetary Refund will be issued only after our Quality team approves receipt of the product.
• All Coupon codes are valid for 1 year from the date of issue and can be redeemed only on TANDRAFASHION.COM
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on seller+279c7678d0b3411887d84a084ebf99cf@instamojo.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
